Shipping & Return Policy

RETURNS

IdentiSys must be notified by you within twenty-four (24) hours after receipt of all damaged products and shortages. You are responsible for the cost of freight and related expenses for any returns. The following products may not be returned:

• Discontinued products, closeouts, special order products and consumables

• Custom products for which IdentiSys has received prior proof approval from customer

• products not purchased from IdentiSys

• Opened products, products which require re-boxing, or products in an unsuitable resale condition

• Products that have undergone revisions without being assigned a new part number by the manufacturer

All returns must have the complete IdentiSys Return Merchandise Authorization number (RMA#) prominently displayed on your shipping label in order to be received in IdentiSys’s warehouses. If the RMA# is not visible, your shipment may be refused. DO NOT place shipping labels or write RMA#s on the outside of the suppliers’ boxes, since products must be in a resalable condition in order for you to receive credit for the return. You must re-box all returns in appropriate shipping cartons and all original packaging must be returned with the product.

Returns are usually for replacement only. If replacement credit is issued by IdentiSys, the credit will be issued at the original purchase price. All non-defective returns are subject to a twenty-five percent (25%) restocking fee.  IdentiSys reserves the right to require you to return the defective products directly to the manufacturer for replacement. IdentiSys does not offer cash refunds on returned merchandise. Customer understands and agrees that IdentiSys has the right to apply any credit balance in customer’s account(s) against any amount owed to it by customer.

IdentiSys will not accept any returns thirty (30) days after sale, regardless of reason.

Please allow one week for return processing.

Contact the IdentiSys Customer Service Department at 888-437-9783 for a Return Merchandise Authorization number. ALL return authorizations expire ten (10) days after issuance by IdentiSys.

SHIPPING AND FREIGHT

IdentiSys will ship orders via United Parcel Service (UPS) standard ground service (or competitive service determined by IdentiSys) unless otherwise requested by Customer. Customer may also select Next Day, 2nd Day, or 3rd Day delivery under certain conditions.  IdentiSys is subject to the carrier’s pick-up availability.

Shipments are subject to shipping rates, accessorial surcharges and other fees as applicable. Additional charges could also be assessed that may include fuel surcharges and dimensional/ oversize fees, when required by carriers’ regulations. All such charges as mentioned herein, along with any insurance costs, are calculated and added to the invoice total and are non-refundable.

Should you, IdentiSys’s customer, request your order be shipped to Canada and/or Mexico, IdentiSys is neither responsible nor liable for any taxes, duties, fees, or other charges that may be associated with the processing of such North American Free Trade Agreement shipments. All such charges and requirements are the sole responsibility of the customer. You may receive a separate invoice for these charges from a freight forwarder, shipping company, or other third party.

You or the recipient must inspect orders shipped via truck lines for shipping damage prior to acceptance of the shipment.

IdentiSys will assess each shipment a freight charge that will include the published residential carrier shipping rate for the particular weight, zone and size, along with accessorial surcharges, insurance charges and other fees as applicable. All shipments may be subject to dimensional and oversize freight charges as well as appropriate fuel surcharges. Shipping fees are non-refundable to the Customer.

IdentiSys reserves the right to ship oversized products via truck lines.

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